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  • Contact Us
  • Questions? We are here to help.
    Hours

    8 a.m. to 5 p.m. (Eastern Time)
    Monday to Friday

    Address:

    1 Toronto St., Suite 1400
    Toronto, Ontario
    M5C 3B2

  • For inquiries from members, pensioners and employers
    Client Service:

    416-646-6445 or 1-877-43HOOPP (46677) (Canada and U.S.)

    » clientservices@hoopp.com 

  • When You Call
     

    HOOPP stores member and pensioner information by social insurance number, so please have your SIN handy when calling and include it on all documents regarding your benefits.

    Please do not include your SIN or other private information in email.

    Accessibility: Documents related to our accessible client services are available upon request. Contact us to discuss receiving information in an alternative format. Please see HOOPP’s Multi-Year Accessibility Plan and Policy.
     

  • Public inquiries
    Main telephone:

    416-369-9212 or 1-888-333-3659 (Canada and U.S.)

     
    Fax:

    416-369-0225

     
    Directions:

    Toronto St. is located off King St. E., two blocks east of Yonge St. Visit Google Maps for a pre-set map of the area.

    Parking: The closest parking lot is in the garage of 1 Toronto St., which you enter from Court St. There is also parking at the east end of Court St.

     
  • Media Inquiries
    Primary:

    Media calls, as well as requests for speaking engagements, can be directed to Martin Biefer, Director, Public Affairs.

    Telephone:

    416-369-8045

    Mobile:

    416-346-5111

    Email:

    mbiefer@hoopp.com