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QUESTIONS ABOUT YOUR PENSION?

Talk to a Client Service Rep: 1-877-434-6677

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  • Contact Us
  • Questions? We are here to help.
    Hours

    8 a.m. to 5 p.m. (Eastern Time)
    Monday to Friday

    Address:

    1 Toronto St., Suite 1400
    Toronto, Ontario
    M5C 3B2

  • For inquiries from members, pensioners and employers
    Client Services:

    416-646-6445 or 1-877-43HOOPP (46677) (Canada and U.S.)

    » clientservices@hoopp.com

  • When You Call
     

    HOOPP stores member and pensioner information by social insurance number, so please have your SIN handy when calling and include it on all documents regarding your benefits.

    Please do not include your SIN or other private information in email.

    Accessibility: Documents related to our accessible client services are available upon request. Please contact us to discuss receiving information in an alternative format.
     

  • Public inquiries
    Main telephone:

    416-369-9212 or 1-888-333-3659 (Canada and U.S.)

    Fax:

    416-369-0225

    Directions:

    Toronto St. is located off King St. E., two blocks east of Yonge St. Visit Google Maps for a pre-set map of the area.

    Parking: The closest parking lot is in the garage of 1 Toronto St., which you enter from Court St. There is also parking at the east end of Court St

  • Media Inquiries
    Primary:

    Media calls, as well as requests for speaking engagements, can be directed to Martin Biefer, Director, Public Affairs.

    Telephone:

    416-369-8045

    Mobile:

    416-346-5111

    Email:

    mbiefer@hoopp.com 

     
    Secondary:

    Please contact Danielle Donadio, AVP, Growth & Stakeholder Relations.

    Telephone:

    416-369-8057

    Email:

    ddonadio@hoopp.com 

     

We’re here to help

Questions about your pension?

Talk to a Client Services Rep:
1-877-43HOOPP  

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