CLIENT SATISFACTION

Our Commitment to Your Satisfaction

We take pride in delivering a high standard of service and always welcome your feedback. HOOPP is committed to providing excellent client service and to being a trusted partner to members, pensioners and employers in the delivery of our pension services.

We have partnered with Pollara Strategic Insights to survey our members and employers quarterly to assess their level of satisfaction with every aspect of our service, communications and new initiatives. These results help us to focus on delivering high quality service and to consistently improve our service offerings – from the Call Centre to pension transactions to communications materials.

Key measures of client satisfaction 2010

Commitment to privacy

Pollara Strategic Insights is bound by both a confidentiality agreement with HOOPP and by the code of conduct for professional research firms, which exceeds privacy legislation requirements. They will not share any HOOPP client information with any other organization. When providing results to HOOPP, responses are grouped and the client's identity is never revealed to HOOPP.