SERVICE & SUPPORT
Thinking of Offering HOOPP? We’re Here to Partner With You.
Choosing to become a HOOPP employer means having a proactive and responsive team at HOOPP working closely with you, ready to answer your questions.
Our members and employers are surveyed quarterly to rate their level of satisfaction with every aspect of our service. These results help us to deliver high quality service and to enhance the content of our communications materials.
As an employer, you will be partnered with a Regional Representative dedicated to your organization who will:
- Answer your questions on Plan administration, features and benefits
- Provide administrative training on a variety of topics such as calculating and reporting contributions, including helping you explain requirements to your payroll suppliers, and the annual member data collection process
- Conduct presentations for your employees at your location on a variety of HOOPP topics
Online webcasts also offer a convenient way for new HOOPP members and employers to learn about, or refresh their knowledge of, HOOPP pension benefits – without the need to travel.
All of HOOPP’s administrative resources are available online through ESE2, HOOPP’s dedicated employer transactional site.
On ESE2, you can:
- Securely process transactions online such as enrolment, termination and retirement
- Instantly submit information to HOOPP without the need to sign and mail forms
- Download the Member Data Collection (MDC) Reporter application
- Electronically send confidential information to HOOPP Client Services via Secure Mail
- Access reference guides as well as the online HOOPP Administration Manual
- Access links to the Pension Adjustment (PA) calculator and forms
- Read about the latest news from HOOPP
