Helping us build a better HOOPP
Why we reach out to members for feedback
We are always looking for new and creative ways to improve our service and communications to our members. The best way to do that is to ask for feedback from HOOPP members – like you. To help us gain better insight into what members value most, we regularly conduct surveys over the phone or by email.
What to expect
HOOPP partners with third-party vendors to help with our research activities. At some point, you may be contacted by one of our vendors and asked to share your thoughts about HOOPP. We would love to hear what you have to say because your opinion and comments are valuable to us. In order to assist in the data survey analysis, HOOPP’s vendors may ask you for some basic personal and demographic information such as:
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Your status within HOOPP;
- Your employment status;
- Household income range; and
- Information about your experience and perceptions of HOOPP.
Our vendors will never ask you for sensitive personal information such as:
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Your Social Insurance Number;
- Bank account or credit card number; or
- Account passwords.
Please rest assured that your personal information will be protected and your survey answers will be maintained in confidence. Safeguarding your privacy is our priority. If you have any questions or concerns about a HOOPP survey request you receive, please contact our Member Services team at 416-646-6445, or 1-877-43HOOPP (46677).
Your opinion matters
If you are contacted by one of our vendors, we want to thank you in advance for taking the time to share your thoughts about HOOPP. We look forward to hearing what you have to say.
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Helping us build a better HOOPP
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This document provides a simplified overview of HOOPP's benefits based on the terms of the HOOPP Plan Text at the time of publication. From time to time, HOOPP may amend the HOOPP Plan Text. In cases where the information provided in this document differs from that contained in the HOOPP Plan Text, the HOOPP Plan Text will govern. More details, including the full HOOPP Plan Text and a complete description of the Plan and its benefits, can be found on hoopp.com.
What can we help you find?