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HOOPP

Connecting you to your HOOPP pension

Connecting you to your HOOPP pension

Connecting you to your HOOPP pension

Members Forms & Resources Connecting you to your HOOPP pension

Everything you need, whenever you need it.

Whether you’re new to the Plan or collecting your pension, HOOPP Connect has something for you. Your secure member site is easy to use and offers quick access to the information you need, whenever you need it.

This page provides an overview of HOOPP Connect’s key features that will help inform and support you throughout your HOOPP journey.

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Already connected?
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Before you start your pension

As you work towards retirement, HOOPP Connect offers you tools, guidance and access to important information that will help you understand and stay connected to your pension.

On HOOPP Connect, you can:

Watch your pension grow

With the Pension Estimator you can get a personalized estimate of what your future pension could look like at key milestone dates.

You can also see how your pension changes based on different factors, such as: 

  • retiring early or later 
  • changing your future work schedule (e.g., from full time to part time or vice versa) 
  • any future salary increases

Plus, you can save and compare different retirement ages and scenarios to come back to later.

View your pension estimate on HOOPP Connect

Update your personal information

Life is full of changes, which is why HOOPP makes it easy for you to update your personal information whenever you need to – including your spousal status, beneficiaries and contact information.

Send and receive messages

If you need a quick and secure way to send documents or message our Member Services team, you can use your Secure Messages feature. It’s easy to use and the fastest way to send and receive important information about your pension.

That's not all

HOOPP Connect also offers features that let you:

  • View your HOOPP documents, including your annual statements, member newsletters and important Plan updates.
  • Choose your retirement options online, making it easy for you to start your pension!
  • Get education and guidance to help you learn about survivor benefits available to your loved ones, after you pass away in retirement.

After you start your pension

Your HOOPP Connect account will evolve to meet your needs as a retired member. Once you’ve started your pension, you can use HOOPP Connect to:

Update your contact, banking and tax information

HOOPP Connect makes it easy to keep your personal information up to date, including your address, email and phone number. You can also change your banking and tax withholding information.

Access your tax slips and other HOOPP documents

We help you prepare for tax season by giving you access to digital copies of your tax slips – in addition to the paper copy you’ll receive. On HOOPP Connect, you’ll also find digital copies of your annual statements, member newsletters and other important communications that keep you informed about your pension.

View your pension details and payment history

Once you start your pension, you’ll be able to see your after-tax pension amount posted on the home page of HOOPP Connect. You’ll also be able to view a detailed breakdown of your monthly payments, including the dates your pension is deposited into your bank account.

Register today – it’s easy.

You can register here. It only takes a few minutes and gives you access to all your personal pension information in one place.

Register

 

Already registered? Great!

Sign in and take a few minutes to:

  • View your annual statement and other documents.
  • Review and update your personal information.

Sign in

Other ways to get support

Online

Whether you’re new to the Plan or a long-time member, get educational guidance and information about the benefits and features of your HOOPP pension.

Member education sessions

Join us for engaging in-person and/or online education sessions to learn more about how your pension works and other topics, to help ensure you get the most out of your retirement.

Member services

You can contact us at any time. Whether you’re going through employment or relationship changes, a leave of absence, or you’re just looking at ways to make the most of your HOOPP pension, we’ll be here to guide and support you along the way.

FAQs

View all FAQs

Where can I update my information?

First, sign into your HOOPP Connect account. Then, to update your information, scroll down to Tools, select Update my Personal Information and then select the tab that applies (e.g., contact information or spousal information).

I'm planning to retire and I'm using the Pension Estimator tool to look at different dates. Why is it showing me different amounts than my annual statement?

If you are currently contributing to HOOPP, both the Pension Estimator and annual statement assume you continue to earn service in the Plan up to your retirement date. However, the estimates are different because they use different assumptions to calculate your pension.

  • Annual statement: On your annual statement, we use your average annualized earnings as of December 31 of the previous year to estimate your pension at key retirement dates.
  • HOOPP Connect Pension Estimator: This tool gives you a better idea of what your pension could be because:
    • It takes your earnings forward to estimate your average annualized earnings at your retirement date.
    • It assumes the year’s maximum pensionable earnings will continue to increase until your retirement date.

I'm retired and receiving a HOOPP pension. Where can I see my payment details?

To see your pension payment details on HOOPP Connect, start by signing into your account. Near the top of the home page, your after-tax pension payment for the current month will be displayed under My Pension.

You can view your pension payment details on HOOPP Connect or on your annual statement. If you want more information (e.g., tax deductions), you can click the green Details button underneath your payment amount. There, under the Personal information tab, you can select Payment history to view details related to specific payment dates.

How can I get help with HOOPP Connect?

You can contact our Member Services team for support at 416-646-6445 or toll-free at 1-877-43HOOPP (46677), Monday to Friday, 8 a.m. to 5 p.m., Eastern Time. We're here to help.

I’ve forgotten my HOOPP Connect password. How can I reset it?

Whenever you need to reset your HOOPP Connect password, start by going to the HOOPP Connect Sign In page.

Then, select Forgot your password? in order to receive the password reset link to your email address on file and follow the steps outlined in the email. If you don’t have your User ID available, select Forgot your user ID? and follow the prompts.

To ensure you’re able to easily reset your password online in the future, please be sure to add your personal email address to your HOOPP Connect account. If you haven’t added one already, simply follow these steps:

  1. Go to Update My Personal Information on HOOPP Connect.
  2. Scroll down and enter your email address.
  3. Select Update.

This document provides a simplified overview of HOOPP's benefits based on the terms of the HOOPP Plan Text at the time of publication. From time to time, HOOPP may amend the HOOPP Plan Text. In cases where the information provided in this document differs from that contained in the HOOPP Plan Text, the HOOPP Plan Text will govern. More details, including the full HOOPP Plan Text and a complete description of the Plan and its benefits, can be found on hoopp.com.