Protecting your privacy and personal information is a top priority for HOOPP. With an increased focus on cybersecurity at companies around the world, we continue to find ways to strengthen our technology and security practices. You also have an important role in helping HOOPP protect your personal information.

How HOOPP protects your information

At HOOPP, we collect, use and maintain your personal information for the purpose of delivering on our pension promise. As part of that promise, we have implemented privacy and information security protocols to keep your personal information secure.

Our robust information security program leverages the latest technologies to help keep your personal details protected, while providing you with a positive experience and peace of mind. HOOPP has several layers of protection:

• Our dedicated Information Security team conducts 24/7 monitoring for unusual activity.
• We utilize technologies, such as artificial intelligence (AI), to detect emerging threats. 
• We continuously evaluate our technology to ensure we use the best security measures possible to protect our members’ information.
• HOOPP employees’ security knowledge is continually improved through internal privacy and information security awareness training as technology and cyber threats become more sophisticated.

How you can help secure your HOOPP Connect account

A longer and unique password will strengthen the security of your HOOPP Connect account and help protect your personal information. To change your password, sign in to HOOPP Connect, select My Account and follow the steps under Security.

Learn more about how you can protect your HOOPP Connect account.

How to protect yourself online

Here are some general tips to help you protect yourself online:

1. Create unique passwords and avoid reusing the same password across different accounts.
2. If you hear one of your online services was breached, change that password immediately for all accounts, if used elsewhere, and do not use it in the future.
3. Consider using passphrases (a random collection of common words with a mix of upper- and lower-case letters, as well as numbers and symbols substituting for characters) instead of passwords.
4. Use multi-factor authentication, if available, for your accounts to provide an additional layer of protection. The most common way is by sending you a text message or email to verify it’s you.
5. Remember to sign out of your account on any website or service once you’re finished.
6. Be aware of phishing scams, such as suspicious emails, text messages or phone calls that attempt to access your personal information.

As technology evolves, so will we. HOOPP will continue to enhance our technologies and security to protect your information and deliver on our pension promise.

We’re here to help

You can read our Privacy Statement for more information on how HOOPP protects your personal information. If you have any questions, please contact our Member Services team at 416-646-6445 or toll-free at 1-877-43HOOPP (46677), Monday to Friday, 8 a.m. to 5 p.m., Eastern Time.