Steven is HOOPP’s Senior Vice President, Plan Operations. He is responsible for making recommendations on pension policy development and for matters relating to pension administration as well as the delivery of pension and client services to HOOPP members, pensioners and employers.
With 25 years of experience in the financial services industry, Steven has held progressively senior roles in both retail banking and pension benefit administration. Prior to joining HOOPP, Steven was the Vice President of Retirement Plan Services for a large multinational insurance company, where he implemented customer service strategies and programs that resulted in customer base growth. He also led the transformation of service tools used by clients to improve client satisfaction and increase self-service capabilities.
He holds a Bachelor of Arts degree in economics from Carleton University.